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The DVD follows the telesales process exposing the real life techniques used by Business to Business proven telesales salespeople.The telesales process is divided into bite size chapters to allow tutors to introduce techniques for delegates to learn as part of an interactive workshop.The DVD follows two fictional characters attending a telesales course. Simply, play each chapter and adapt to suit for your products or service, pause the DVD at any point during the film to gain maximum interaction with the delegates.