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Telesales
Selling best practices over the phone
A proven business to business telesales process that really adds quality and focus to any telephone sales department. Learn the latest sales techniques that build long term relationships with customers and increase your sales output. Your staff will gain a real sense of purpose and satisfaction from attending this module.
Key areas covered
- Delegates will learn the core skills of Telesales from planning and preparing the call, to gaining long term customer relationships.
- Learn in detail the persuasive sales techniques, building rapport and remaining positive when the going gets tough.
- The role of telesales is about clear and professional communication.We show delegates how to focus their telesales call.
- Leave the workshop with a clear understanding of what is required and a system to guide them through the stages of a professional Telesales person.
- This workshop is ideal for any business wanting to establish quality measurable standards in their telesales people. It can form part of an induction programme for every new starter or a refresher to revitalise experienced professionals.
- An interactive and fast paced workshop that delivers all that you would expect from an award winning company.